Hairdressing consultation and diagnosis
The result and the process
What you'll learn
What you'll learn
How to clearly distinguish between a conversation with a client (consultation) and an analysis (diagnosis).
How to ask open-ended questions to elicit key information from the customer.
How to reset customer expectations using "yes," "no," and "maybe."
How to assess hair moisture and elasticity using sensory evaluation without specialized equipment.
How to assess the condition of the scalp and provide advice on proper scalp care.
How to perform a simplified color analysis to choose the perfect shade.
A professional consultation and diagnosis are the foundation of every successful hair service, but many people confuse these concepts and use them interchangeably. The course demonstrates how to clearly distinguish between a conversation with the client (consultation) and an expert analysis of the hair, skin, and facial features (diagnosis). It is a system that transforms the client’s uncertainty into a precise plan of action and builds trust from the very first minutes of the visit, eliminating costly misunderstandings.
Bartłomiej Lacz guides you step by step through his proprietary process: from consciously building face-to-face relationships, to asking open-ended questions that elicit key information, all the way to a physical assessment of the hair, scalp, and color type. This isn’t just theory—it’s a workshop based on practical tools that help you understand what the client really wants, even if they can’t put it into words themselves.
In this course, you'll learn:
- The difference between a consultation (a conversation) and a diagnosis (an expert analysis), and why confusing the two leads to misunderstandings
- Two key questions you should always ask: “What do you like most about your current hairstyle?” and “What do you like least?”
- The technique of resetting customer expectations—when to say “yes,” when to say “no,” and when to use a strategic “maybe”
- Practical, sensory tests for hair condition – how to check moisture levels (the “ribbon” test) and elasticity without specialized equipment
- A simplified color analysis in practice – how to choose the right color scheme based on the color of your veins, the skin behind your ear, and the saturation of your eyes
- The rule that “shampoo is for washing, not for scrubbing” and how a simple change in your washing habits can affect scalp oiliness
- An approach to facial shape analysis that focuses on highlighting strengths rather than rigid categorization—how to identify one feature to emphasize and build the entire hairstyle around it
After completing this course, you’ll stop treating the consultation as just a casual conversation and start using it as a precise diagnostic tool. You’ll build credibility with your clients, learn to identify their true needs, and translate them into specific decisions regarding haircuts or coloring—which will directly lead to higher-quality services and greater client loyalty.
What's inside
Full access to the course
What's inside
The customer knows what they don't want
"We're able to find people who know what they really don't want."
A conversation on the same level
“It’s a good idea to meet the other person at their level. If they’re sitting down, let’s sit down too.”
Question about hair trends
"It's also worth asking yourself what your hair likes, what it doesn't like, or what its tendencies are."
The key question: What don't you like?
"What do you like least about your current hair?"
What is an expert diagnosis?
"The diagnosis is the part where I, as an expert, determine whether these elements will work together."
Test of hair tensile strength and elasticity
"I'm doing a hair elasticity test. I take a thin strand and see how much it bounces back."
The shampoo is for washing hair
"I'll be honest with you. Shampoo is for washing your hair, not for scrubbing."
More than 4 color schemes
"If we look at it from a different perspective—namely, that there could be twelve of these types."
Frequently Asked Questions